14 Day Return Policy | Right of Cancellation*


You have a right of cancellation within fourteen days without statement of reason. The cancellation period amounts to fourteen days from the date of taking possession of the goods by the purchaser or any nominated third party other than the carrier. To exercise your right of cancellation, you have must notify us (Eurotrade Engineering AG,, phone: 06155-868180, fax: 06155-8681810, e-mail: by means of a clear declaration (eg by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form; however, this is not required. Compliance with the cancellation period requires dispatch of the notice of exercise of the right of cancellation prior to expiration of the cancellation period. Exceptions to the right of cancellation apply for delivery of goods that are custom-made according to customer specifications, or clearly tailored to personal needs.

Effects of cancellation*


If you withdraw from the present contract, we will reimburse all payments we have received from you including the costs of delivery (with the exception of any additional costs arising due to the fact that you have selected any method of delivery other than the most affordable method offered by us), immediately and at the latest within fourteen days from the date of receipt of notification of your cancellation of this contract by us. We will use the same method of payment that was used for the original transaction for reimbursement, unless expressly agreed otherwise; in any case, you will be charged any fees incurred for repayment. We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever the earlier. You must return the goods or hand them to us immediately, and, in any event, no later than fourteen days from the date of notification of cancellation of this contract. The deadline is deemed met if you dispatch the goods within a fortnight. You must bear the direct cost of returning the goods. You are only liable for payment for diminished value of the goods if such loss of value is due to any handling of the goods that is not necessary for the determination of the nature, characteristics and functioning of the goods.


Sample cancellation form


* *The right of cancellation applies only to private customers. Commercial entities are explicitly excluded from the right of cancellation & return, and are therefore not entitled to the 14-day return policy..